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The Vcall knowledgebase was created in order to assist you when experiencing technical difficulties with an event. Please review the question and answers below

Webinar Knowledgebase     |     Quick Meeting Knowledgebase

Webinar Knowledgebase

Question Answer What Firewall settings do I need to attend the flash event? One of the following ports must be opened to accept the flash stream: 1935, 443 or 80. Requesting assistance with Java or Media Player Does the workstation have speakers? If yes, go to the Test Your Computer page, select the appropriate 'Test My Computer First' button I am receiving failures when I test my computer. If the issue is with the connection, contact your firewall administrator to confirm streaming on one of the following ports is permitted: 80, 443 or 1935. How can I test to confirm I’m receiving the flash stream? Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button. My sound keeps cutting in and out (when sound is streamed over your computer). Generally this is a connection issue. Confirm your firewall is configured to permit flash streaming over port 1935, 443 or 80. Flash installed, no pop up blocker, no firewall or proxy issues, but I still cannot connect. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button. Error messages in reference to port 443 the flash player when running the system test. If port 80 is open to receive streaming flash, the inability to connect to 443 may not be an issue. Will the application work through my corporate firewall or Citrix setup (VPN)? The firewall must be configured to permit flash streaming through port 1935, 443 or 80. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button. Instructions to turn off Popup blocker in PanicWare, Safari Blocker, Yahoo Toolbar, Norton Internet Security, Netscape/Mozilla Blocker, MSN Toolbar, Google Toolbar, IE SP 2, AOL Toolbar and Advant Blocker Instructions to disable pop up blockers can be found in the system test section. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button. Room Not Available message when attempting to log into the event Confirm the date and start time of the event. Try again when closer to your event date and time. A presenter must be in the room in order for participants to join. How do I clear the cache for my Internet browser? These vary by browser. IE 7, for example, can be cleared by Tools, Internet Options, then on the General tab Delete Browsing History. Note - this will erase saved passwords, etc. What are the System Requirements for a Participant? Go to Vcall's System Requirements to view minimum requirements for participants. What are the System Requirements for a Presenter? Go to Vcall's System Requirements to view minimum requirements for presenters. Clicking on the Orange Login button results in a blank screen Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button. How do I resize an Internet Explorer window? Resize the Vcall console by selecting the minimize and maximize buttons in each frame. How do I accept cookies? Instructions to accept cookies can be found in the system test section. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button. Slides are not appearing in my webcast. Instructions to accept cookies can be found in the system test section. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button. What is the difference between Teleconference and VOIP? Teleconference implies an audio conference. VOIP, voice over IP, is the delivery of the audio by the carrier. Can I still attend the webcast if I do not have speakers? Yes but if no bridge is provided the sound is in the stream and you will therefore not hear the presenters. I receive the error PageRequestManagerParserErrorException when running a System Test. Contact the support team. What sites do we need to allow cookies from for Event Center? Allow cookies from www.Vcall.com. Viewing a windows media replay and receive an error a few seconds before the end of the event. The error may be the result of a firewall bug. Specifically the Cisco PIX firewall inspect for RTSP has a bug. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso56738

Quick Meeting Knowledgebase

Question Answer I get the following error on www.vcallquickmeeting.com : 'Options kit download' error 'Your current settings do not allow this file to be downloaded.' IE browser, select Internet Options, Select Security, Select Custom Level, under Miscellaneous enable Launch Application and Unsafe Files.